Shipping policy
4. Shipping Policy
At B.T DZOWA & F.E DZOWA, we are committed to processing and shipping your bathroom upgrades rapidly, securely, and transparently.
4.1 Shipping Rates & Thresholds
We offer a straightforward shipping fee model designed to provide maximum value:
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Orders under $10.00 USD: Flat shipping rate of $5.99 USD.
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Orders $10.00 USD and above: FREE SHIPPING ($0.00 USD) applied automatically at checkout.
4.2 Handling & Order Processing Timelines
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Fulfillment Window: All orders undergo quality inspection and packaging within 1 to 3 business days (excluding weekends and official Western Australian public holidays).
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Order Cut-off Time: Orders submitted after 3:00 PM (AWST) will enter handling queue on the next working day.
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Order Tracking: Upon shipment dispatch, an automated notification containing carrier details and a direct tracking link will be sent to your registered email.
4.3 Estimated Shipping Timelines
Estimated delivery times vary depending on destination country and local postal handling capacity:
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Domestic Australia Shipments: 3 to 7 business days.
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International Express & Standard Delivery: 7 to 15 business days (varies by country and local customs clearing speed).
4.4 Import Taxes, Duties, and Customs
International shipments may be subject to local import taxes, customs clearance fees, or Value Added Tax (VAT) upon arrival in the destination country. All such additional costs are the sole responsibility of the customer. B.T DZOWA & F.E DZOWA has no control over these regional fees.
4.5 Shipping Address Precision
Please recheck your delivery address carefully before placing an order. We cannot be held responsible for lost, delayed, or misdelivered shipments resulting from incorrect address entries provided by the customer.